Citizen Rights as a Foundation for Transparent and Responsive Public Services

Abstract

This research discusses citizens' rights as the foundation for creating transparent and responsive public services. Citizen rights are the foundation for building transparent, responsive, and fair public services. Public services, which include goods, services, and administration, aim to fulfill the community’s needs by the principles laws, and regulations. This research uses the literature study method to examine the role of citizens and organizers in realizing quality public services. The study results show that active community participation in policy formulation, supervision, and evaluation is key to improving service quality. Transparency and responsiveness of public service providers play an important role in fulfilling community rights, such as getting quality services, knowing service standards, and advocating for complaints filed. The main challenges in implementing ideal public services include bureaucratic non-transparency, less than optimal apparatus performance, and low public awareness of their rights. Innovations such as Public Service Malls can be an effective solution to improve service efficiency and accessibility. In addition, the emphasis on social justice principles, such as development in disadvantaged areas reflects the state's efforts to ensure equal access for all citizens.