Analysis of Conflict Between Traditional Motorcycle Taxis and Online Motorcycle Taxis in the Purwokerto Station Transit Area

Abstract

This study analyzes the conflict between online motorcycle taxi drivers (ojek online) and conventional motorcycle taxi drivers (ojek pangkalan) at Purwokerto Railway Station. The research focuses on the forms and characteristics of the conflict, its causal factors, and the socio-economic impacts around the station, including efforts for conflict resolution and strategies for harmonization between the two groups. The research method is qualitative, employing field studies. The conflict is horizontal and continuous, involving disputes over passenger acquisition, threats, and operational obstruction. The most common form of conflict occurs when conventional drivers prohibit online drivers from picking up passengers within the station area. The main causes of the conflict include economic competition over income sources, unclear station regulations, limited intergroup communication, and differences in application-based fare systems. The impacts include decreased passenger comfort, disruption in pick-up processes, and damage to the station’s security image. Conflict resolution efforts have been made through mediation involving the police, the Department of Transportation, and station management, along with the establishment of operational zones for both groups. These measures have reduced conflict intensity, though tensions remain. Key findings indicate that the most effective resolution strategy is a collaborative approach based on local agreements, in which both online and conventional motorcycle taxis alternate in using operational areas and pick-up times, under third-party supervision to ensure compliance.