Legal Basis for The Role of Supervision in Improving the Quality of Public Services

Abstract

Public services play an important role in community life because they are directly related to the quality of life of citizens. Strong and continuous oversight serves as a guarantee for public services with transparent, efficient, and effective values. In this research, the aim is to enhance the understanding of the role of supervision in achieving improved quality of public services in Indonesia by highlighting the importance of transparency, accountability, and the prevention of maladministration and corruption. This research uses the literature study method, which includes analysis of various legal references and literature related to public oversight. The research results show that public service oversight occurs through embedded functional oversight and community participation. Law No. 25 of 2009 and Law No. 30 of 2014 provide a clear legal basis for the supervision of public services. In addition, institutions such as the Ombudsman and the Financial Supervisory Agency (BPK) also play an important role in ensuring service quality through external oversight. However, various challenges such as limited resources, complex bureaucracy, and resistance from government officials hinder the effectiveness of oversight. Therefore, it is recommended that the government develop more proactive policies, strengthen regulations, and involve the community in oversight by utilizing information technology to enhance transparency and efficiency. Strengthening complaint and feedback mechanisms is also important to enhance accountability and the quality of public services.